Covid 19 Updates
We understand the last few months have been very strange and challenging for all of us, and we want to keep you updated with everything we’re doing to help mitigate the spread of Covid 19. All our working practices are in line with the latest government guidelines and advice, and we kindly ask you to adhere to them as they are for everyone’s health and safety.
Please ensure you check this section regularly for all our latest business and working practice updates.
You can shop as normal with us online, 24 hours a day, 7 days a week.
We aim to process all orders as quickly as possible once received.
We’ll also aim to dispatch your order on the same day if it is received by 12pm.
Our New Forest Bead Shop
Our face-to-face retail bead shop is open for business for everyone Monday - Friday 9am – 4pm.
We're following all the guidelines set out by the government, which includes the mandatory wearing of face coverings in shops. We'll also be doing our part and wearing our masks too. We will, unfortunately, not allow anyone inside our shop without an appropriate face covering. Please also note that we won't have masks available for customers to use, so do bring your own.
The only exceptions are for children under 11 and for certain disabilities. If you're not sure if you fall under the 'certain disabilities' category, please check the gov.uk website for the most up-to-date information.
We’re allowing a maximum of 2 customers in the shop at any one time. To help with this, please shop alone where possible, unless you need assistance or support. We’re also operating a ‘one in, one out’ queuing system to manage this and we’d ask that you either queue outside the shop or in your car if you’re waiting to come in.
Hand sanitiser is available in our shop; please use this once you come in before you begin your shopping.
We’ve put in place a one-way system throughout the shop, which is marked on the floor, along with 2m markers to help you keep your distance. We’ve also clearly marked safe places to stand when paying and we’d ask that you please be vigilant with all our precautions.
At our till point, we’re encouraging contactless payment where possible, as this is the safest way to pay currently.
Unfortunately, we won’t be offering any hot drinks or use of the staff toilet at the moment, which we do apologise for. Please also refrain from touching the beads and other products (hard we know!) unless you’re going to buy them, to help avoid undue risks.
We hope you appreciate our reasons for these decisions and thank you for your understanding and cooperation.
Click ‘n’ Collect
If you love the idea of visiting us but are concerned about being near other people, then Click 'n 'Collect is the best way to shop with us. Please order and pay for your products online and we’ll notify you by email when they’re ready to be collected from our New Forest Bead Shop.
Please note, when you come to collect your order please ensure you wear an appropriate face covering and follow all our precautions as mentioned above.
We really do appreciate that your face-to-face shopping experience with us is very different at the moment and we’ll do our best to help you feel safe and comfortable in our New Forest Bead Shop. Please contact us via email on firstname.lastname@example.org or by telephone on 01202 798151 if you have any questions or concerns, or need to discuss any specific requirements with us.