Covid 19 Updates

We understand the last few months have been very strange and challenging for all of us, and we want to keep you updated with everything we’re doing to help mitigate the spread of Covid 19. All our working practices are in line with the latest government guidelines and advice, and we kindly ask you to adhere to them as they are for everyone’s health and safety.

Please ensure you check this section regularly for all our latest business and working practice updates.


Online Shopping 

You can shop as normal with us online, 24 hours a day, 7 days a week.

We aim to process all orders as quickly as possible once received.

We’ll also aim to dispatch your order on the same day if it is received by 3pm.

Find out more about our delivery information here 

Our New Forest Bead Shop

Our New Forest Bead Shop is open Tuesday - Friday, 9am - 2pm. 

Please click here to see more information

We're following all the guidelines set out by the government, which includes the mandatory wearing of face coverings in shops. We'll also be doing our part and wearing our masks too. We will, unfortunately, not allow anyone inside our shop without an appropriate face covering. Please also note that we won't have masks available for customers to use, so do bring your own.
The only exceptions are for children under 11 and for certain disabilities. If you're not sure if you fall under the 'certain disabilities' category, please check the website for the most up-to-date information.

We’re allowing a maximum of 2 customers in the shop at any one time. To help with this, please shop alone where possible, unless you need assistance or support. We’re also operating a ‘one in, one out’ queuing system to manage this and we’d ask that you either queue outside the shop or in your car if you’re waiting to come in.

Hand sanitiser is available in our shop; please use this once you come in before you begin your shopping.

We’ve put in place a one-way system throughout the shop, which is marked on the floor, along with 2m markers to help you keep your distance. We’ve also clearly marked safe places to stand when paying and we’d ask that you please be vigilant with all our precautions.

At our till point, we’re encouraging contactless payment where possible, as this is the safest way to pay currently.

Unfortunately, we won’t be offering any hot drinks or use of the staff toilet at the moment, which we do apologise for. Please also refrain from touching the beads and other products (hard we know!) unless you’re going to buy them, to help avoid undue risks.

We hope you appreciate our reasons for these decisions and thank you for your understanding and cooperation.


Click here for more details on our New Forest BeadShop location

Find the latest government guidelines on face coverings here


Click ‘n’ Collect

We'll can offer our Click 'n' Collect service when our New Forest Bead Shop is open, so unfortunately we're unable to offer this service at the moment.

Please see here for more details 

Please contact us via email on or by telephone on 01202 798151 if you have any questions or concerns, or need to discuss any specific requirements with us.