Post and packing
We aim to ship all orders received before 3.00pm on Monday to Friday (excluding Public Holidays) the same day. This of course does not apply to orders that contain products marked out of stock or on Pre-Order. Orders shipped by Courier must be received before 1:30pm.
Please note the following:
Royal Mail will continue to accept, prioritise and deliver as many Special Delivery Guaranteed by 9am or 1pm items as resources allow during industrial action. They cannot however guarantee delivery next day for items sent during periods of industrial action. They are therefore suspending the delivery guarantee for items posted on Wednesday 12 October, Thursday 13 October and Friday 14 October and items posted from Wednesday 19 October up to and including Wednesday 26 October. Customers will not be able to claim for late delivery or consequential loss as a result of delay for items posted on these dates and which are not delivered on time.
For UK customers, orders over £25.00 are shipped 1st Class, free of charge. Under £25.00, shipping is charged at just £2.50 You may also choose to send your order by Signed For or Courier for Next Working Day delivery to the UK mainland is just £6.50, but you must order before 2:00pm (Highlands, Islands and Overseas customer prices are on request). Royal Mail Special Delivery can be purchased as an option
Delivery normally be within 2 working days from clearance of payment if Royal Mail and our other carriers meet their quoted delivery times. We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and we would ask you to allow up to 14 days for dispatch of the goods. Although we hope you will not feel it necessary, you always have the right to cancel if you cannot wait for delivery.
|Availability of Goods|
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. Orders that include pre-order products will be held until they are available - but please contact us should you want to split the order into multiple shipments.
All prices on our website are exclusive of delivery charges which will be added to the price of the products when added to the shopping cart. For deliveries in the UK, orders under £25 will incur a delivery charge of £2.50 or free for orders over £25, however some large items - which are identified with the product description - can only be shipped via Courier and in these cases we may charge extra for shipment.
You may choose Royal Mail special delivery as an postage option, £8.95 for Monday to Friday and £12.00 for Saturday delivery.
For deliveries within Europe, orders under £110 will incur a £8.70 delivery charge, free over £110. For deliveries to the rest of the World, orders under £200 will incur a £9.70 delivery charge, free over £200. Please note: We reserve the right to amend shipping costs to Europe and the rest of the World if your order includes heavy or large items. In such cases, we will contact you, in order to discuss shipping options.
If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 days from date of delivery for full credit or refund less any applicable delivery charges. You will be wholly responsible for the return of the goods and any associated costs of return. If you do not return goods within 14 days after you have informed us that you wish to cancel your order, your right to cancel will be withdrawn. Please note that we cannot provide refunds or credit notes for items made to order or cut to size.
It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. The law allows us the right to deduct an amount (up to 100% dependent on the diminished value) if we believe the value has been reduced by handling the goods beyond what is necessary to establish their nature, characteristics and function
If the Goods received are being returned as they are faulty or damaged, on receipt we will provide a full refund (including return 2nd class postage costs) or, reimburse postage costs and provide a replacement. Please ensure you obtain proof of delivery for items returned.